We have had our protection plan with Sears for years. We pay X amount per month for the contract to repair or replace devices that are covered if they cannot repair them. If they have to repair it three times a year, they replace it. We were satisfied with Techs and this service agreement until sears sold this service that we understand to Assurant, now it`s TERRIBLE!!!! Please let us know if you have any comments, concerns or questions about any of our services. Seven weeks have passed, and we don`t have a dishwasher, and I can`t get a Sears technician to look at that. All customer service concerns are forwarded to the manager of the appliance care company who broke him and lied about the results. Bottom line: Don`t buy Sears devices unless you have a real Sears repair company near you. The subcontractors have a contract with Sears and no one follows complaints about their subpar service. Meanwhile, they charge sears for service calls that do not take place or are not completed satisfactorily.
I will never buy a Sears device again and I will not renew the warranties. I bought a microwave from Sears Online in April 2020. According to the installer, the device was not available until August 2020. The first microwave was installed on August 11 and was not working until August 24. I have an email that tells me I would have a replacement. I have spoken to at least 10 people in recent weeks, including the installer. I am transferred to departments that tell me they are not doing well. Apparently, when the delivery was to be arranged, this department called the wrong number several days in a row and the case was closed because now 30 days had been exceeded. Even in September, I spoke to the installer and he told me at least twice that he would check with the camp. I have not received any feedback. To solve this problem, Sears must reopen the case and install the replacement microwave. I reported my problem via a private message, as requested by Sears, but did not receive a response.
Our protection agreements, which are the best thing to do in the industry, go beyond the manufacturer`s warranty to ensure that your product continues to function optimally. No limits on the number of service calls and no home service charges Count on Sears Blue Crew experts for coverage that starts immediately and goes beyond your product warranty. We offer unlimited service calls, including free costs for parts and work and you save 25% on uncovered repairs and related installed parts for services such as tune-ups.