3. NOW we had to spend more than 2 months with no microwave/oven. I spent more than 6 hours on the phone in total, it was said 3 times that they had an emergency request looking for the part (computer card). 3 times said that „she“ had 72 hours to find part, so otherwise „she“ would have 24 hours to authorize the replacement… YES, I HAVE A CASE. Call us at 1-800-252-1698 or look at searspartsdirect.com We have had our master protection plan for years with Sears. We pay X amount per month for the contract to repair or replace devices that are covered if they cannot repair them. If they have to repair it three times a year, they replace it. We were satisfied with Techs and this service agreement until sears sold this service that we understand to Assurant, now it`s TERRIBLE!!!! Sears Home Guarantee is the worst.
Planned and appoint to repair an appliance. If they have 21 days to come, look at it, and now it looks like it`s going to take 29 days before they pull out a technician to put the parts in. This is unacceptable because they sent the rooms to my house and they have been there for over a week. The other problem is when you talk to someone on the phone who does not speak English. I will never buy this service again. Please, we don`t want a new device. We like the ones we have, but we need them to work and if we don`t, we will replace them in accordance with our agreement. Tired of subterfuge!!! P.S. We have documentation pages of all calls, names, dates, times, dates. You can also make a claim at any time by visiting My Account. Or to schedule a preventative maintenance visit, call 1-855-256-2467.
I bought a microwave from Sears Online in April 2020. According to the installer, the device was not available until August 2020. The first microwave was installed on August 11 and was not working until August 24. I have an email that tells me I would have a replacement. I have spoken to at least 10 people in recent weeks, including the installer. I am transferred to departments that tell me they are not doing well. Apparently, when the delivery was to be arranged, this department called the wrong number several days in a row and the case was closed because now 30 days had been exceeded. Even in September, I spoke to the installer and he told me at least twice that he would check with the camp.
I have not received any feedback. To solve this problem, Sears must reopen the case and install the replacement microwave. I reported my problem via a private message, as requested by Sears, but did not receive a response. It does a good job of cooling and heating, although some time I have to check it to see if it is on the right setting. It works well with the no thermostat, it is very comfortable to keep my home comfortable from anywhere in the house. I like that he came up with a 5 year twice a year to check the possible maintenance. Has an online chat with a customer service employee and he told me that the repair company has repaired our dishwasher as „repaired and works well“, if in fact it is inoperable – the door is not closed, it is not attached to the closet and the water turned off. I was waiting for two hours and I called benefits about a replacement and when a cs rep finally answered, I told him my story.